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FAQ

Answers to the most frequently asked questions

I am interested in your shading technology, what should I do?

We sell our product range through a network of authorised vendors. In the section Obligation-free enquiry you will find the form. After you submit it, the nearest vendor to your address will contact you. They will very gladly answer your questions, recommend a shading solution and prepare a calculation.

You can also find your nearest vendor. You can enter the name of your town directly or see all our sales location in the Czech Republic on a map.

What services do you offer?

We are the largest manufacturer of shading solutions in the Czech Republic and our product range offers you dozens of indoor and outdoor shading solutions. We sell all our shading elements via verified installation companies. Our nearest Climax vendor who will prepare a free quote for you can be found here.

Where do you have your store?

We sell all our production through our authorised vendors and installation companies. Simply enter the city where you would like to have your order installed. A list of the nearest vendors will then be shown.

Why choose external and internal shading from Climax?

We are currently the largest manufacturer of shading solutions, i.e. blinds, roller shutters, awnings, pergolas, vertical façade awnings and insect screens on the Czech market. We are aided by a team of more than 500 employees, who work continuously on innovations and improvements to our services.

Our goal is to bring every family the opportunity to treat themselves to the greatest comfort and happiness from shading solutions made to measure. For this reason we have created a wide range of products that will enable you to not only control the sun´s rays and daylight but also protect you against light smog from the street, the neighbours´ gazes, wind and obnoxious insects.

What is the difference between external blinds and external roller shutters?

External blinds consist of individual slats that can be tilted in various directions. You can thereby regulate the incoming light, protect against the sun´s rays while ventilating at the same time. Slats tilted to the horizontal position do not block your view of the outdoors.

External roller shutters area also made from slats, which are, however, connected to create a continuous vertical plate. When the roller shutters are pulled down they create absolute darkness in the room and they can´t be tilted. If you wish to let light into the room, you can lower them just halfway down the window.

What is the difference between slat types Z and C on external blinds?

The difference is primarily in the shape of the slats, where the letter indicates the shape of the slat. Our external blind Z-90 Noval and Z-70 have a Z-shaped slat and a bent shape that ensures perfect fitting closure of the slats and thereby also excellent shading of the interior.

Blinds C-60 and C-80 have a curved shape of the letter C and can be easily tilted to both sides, similarly as with Venetian blinds.

Do I need a building permit or declaration for the Espacio pergola?

Our Espacio pergola can be disassembled and therefore it is not necessary to have a building permit. A permit is not required even on a fixed pergola up to 25 m² in area (see §103 of Act No. 183/2006 Coll.). If one side is adjacent to the boundary of your parcel, then this is rather a question for the municipal authorities where you live.

More information about Espacio - here.

What kind of maintenance does the Varieta Zebra (i.e. night & day roller shutter) fabric roller shutter require?

The product does not require demanding maintenance or lubrication of the control mechanisms. It is good to first vacuum away any dust using a hand or standard vacuum cleaner set to the lowest power. Alternatively, you can use a soft clothes brush.

Wash any dirty spots on the fabric roller shutter night and day using a soft cloth and a soap solution. It is important that you only use soap solutions without any chemical additives at a temperature no higher than 30 degrees. The cloth should be damp, not wet. Pull it from edge to edge to clean the fabric on both sides.

Do not use any aggressive cleaning agents such as organic solvents, thinners, sand cleaners, cleaning pastes, steam cleaners, etc. Do not iron the fabrics because their surface is impregnated.

Do you test products before launch?

All our products are always thoroughly tested, under the highest load. Testing is performed on cycle counts, with one cycle including one pulling-out and retraction. According to the standard, the service life is 10,000 cycles, but we test our products for a higher number. E.g. Unirol C and Unirol R vertical façade awnings can handle incredible 48,000 cycles and persist up to 66 years. Our Venetian blinds are tested for 65,000 cycles.

How to proceed with a claim of a shading system?

When making a complaint, please always contact the installation company from whom you purchased the shading technology and who installed the product for you.

Prepare the order number and date of the order before claiming. Then contact our sales representative directly by phone or email. You can find your Climax sales representative contacts by entering your town on the map.

 
 
contact
 

SERVIS CLIMAX a.s.

Jasenice 1253

755 01 Vsetín

Czech Republic

+420 571 405 603

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  +420 731 661 058
     
  j.kovarova@climax.cz

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